Helpdesk Agent
Every request answered. Every job ready to work.
Tenants email, call or WhatsApp as they do today, with no new portal to log into. Inspectr gets what's missing, checks for an open job, and raises or routes it by your rules. It keeps the tenant posted until the job is done.
Today
Requests land in a shared inbox. Someone re-keys them into the CMMS, works out who covers it, then chases the tenant with updates.
What it costs
The helpdesk becomes the link between tenant, CMMS and contractor. More buildings means more people on the desk.
With Inspectr
Every request is handled as it arrives. Routine jobs go straight into your CMMS, while anything outside your rules comes to your team for review, with the details already gathered.
One piece of work
“Too cold” isn’t a job yet.
Before
“It's freezing in the 9th-floor restrooms again.”
No exact spot, no priority, no one assigned. Other reports may already be open.
With Inspectr
One job, raised and routed. Tenant updated.
The request
9th floor, cold since this morning. Photo attached.
What the agent asked
Which restroom, and how to get in? “West restroom, near the elevators. Any time, ask at reception.”
Duplicates combined
Two other tenants reported the same thing. One job, not three.
Raised automatically
Verified tenant, priority 3, no existing job in your CMMS. It meets your auto-raise rule, so Inspectr creates the job and routes it to the right team.
Tenant updated
Job number sent back on the same channel.
It doesn't wait
The work starts when the tenant gets in touch.
- 01A request comes inEmail, phone or WhatsApp, with photos and video. No new portal to log into.
- 02The agent takes it inIt asks for the building, floor, exact spot and access, checks for an open job and reads the building's history. Emergencies go straight to your on-call.
- 03Your routing rulesYou decide what raises straight into your CMMS and what comes to your team for review, with the agent's reasoning.
- 04The tenant stays posted“Where's my job?” gets an answer on the channel the tenant uses. Engineer updates are passed along in plain language, without the helpdesk relaying them.
Inspectr learns how each building works, which requests belong together and who covers what.
What this is worth
More buildings. Same helpdesk.
No re-keying, fewer duplicate service calls, no relaying updates by hand. Your CMMS stays the system of record. You decide which jobs can be raised automatically, and the desk gets back to running the service.