Helpdesk Agent
Every request answered. Every job ready to work.
Inspectr handles calls, WhatsApps and portal requests 24/7 — gathering what's missing, checking for duplicates, prioritizing and assigning the job, then keeping the tenant updated.
Today
Requests land in an inbox. Someone re-keys them into the portal, routes the job, then goes back to the tenant with updates.
What it costs
The helpdesk becomes the link between tenant, portal and contractor. More buildings means more people on the desk.
With Inspectr
Every request is handled as it arrives, raised once in the system you already use and sent to the right team, ready for diagnosis.
One piece of work
“Too cold” is not a job yet.
Before
“It's freezing in the 9th-floor washrooms again.”
No location detail. No priority. No assignee. Other reports may already be open.
With Inspectr
One job. Prioritized. Routed. Tenant updated.
The request
9F west · cold since this morning · photo attached.
2 related reports linked
Same floor, same issue. One job, not three.
Priority and responsibility set
Checked against SLA rules and sent to the right service partner.
Passed to diagnosis
Full tenant conversation attached.
Tenant updated
Job reference and next update sent back in the same thread.
It doesn't wait
The work starts when the tenant gets in touch.
- 01Answer & askTake the call, WhatsApp or portal request. Get what's missing.
- 02Dedupe, prioritize & assignCheck open jobs, responsibility and SLA rules.
- 03Raise & hand offCreate the job once, with the full context attached for diagnosis.
- 04UpdateKeep the tenant informed in the same thread.
Inspectr learns how each building works, what requests belong together and who covers what.
What this is worth
More buildings. Same helpdesk.
No re-keying. Fewer duplicate call-outs. No relaying updates by hand. The helpdesk gets back to running the service instead of administering it, while approvals stay with your team wherever you want them.